Terms and Conditions
Welcome to Luxe Glow (“Website”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using this website, you agree to be legally bound by these terms. If you do not agree with any part of these Terms and Conditions, please do not use our website.
1. Acceptance of Terms
By using the Luxe Glow website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
We reserve the right to update or modify these terms at any time without prior notice. Any changes will take effect immediately upon publication on this page. Continued use of the website indicates your acceptance of any updated terms.
2. Products and Availability
Luxe Glow offers beauty, skincare, and related products through our website.
We make every effort to ensure that product descriptions, pricing, images, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct errors, update information, or remove products from sale without prior notice.
3. Orders and Payments
All orders are subject to acceptance and product availability.
By placing an order, you agree to provide accurate, complete, and current information. Prices are displayed in GBP unless stated otherwise and include applicable taxes where required.
Payments are processed securely through trusted third-party payment providers. We do not store your payment card information.
4. Shipping, Delivery, and Address Responsibility
We aim to process and dispatch orders promptly. Delivery times may vary depending on your location and courier services.
Customers are responsible for ensuring that the delivery address provided during checkout is correct.
Requests to change a delivery address must be made within 5 hours of placing an order. Requests submitted after this timeframe may not be accepted, as the order may already have been processed or shipped.
Luxe Glow is not responsible for delayed or failed deliveries caused by incorrect or incomplete address information provided by the customer.
5. Replacements, Returns, and Refunds
If there is an issue with your order, we may offer a replacement where appropriate. Please note that refunds are not offered unless required under applicable consumer protection laws.
Replacement requests must be submitted within a reasonable timeframe after delivery and are subject to review.
Products that have been used, tampered with, or damaged after delivery may not qualify for replacement.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
6. Data Protection and Privacy
We process personal data in accordance with applicable data protection laws.
Any personal information collected through our website is used solely for lawful purposes including:
Order processing
Delivery and fulfillment
Customer support
Legal and regulatory compliance
For more information on how we collect, store, and protect your data, please refer to our Privacy Policy.
7. Your Data Protection Rights
You may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data where legally permitted
Object to or restrict processing
Request data portability
To exercise any of these rights, please contact us using the details below.
8. Intellectual Property
All content on the Luxe Glow website, including text, images, graphics, logos, branding, and product descriptions, is owned by or licensed to Luxe Glow.
You may not reproduce, distribute, copy, or use any content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Luxe Glow shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services, including delays, delivery issues, or losses resulting from customer-provided information.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with applicable laws within the operating jurisdiction of Luxe Glow.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Email: hello@luxeglowlimited.com
Thank you for choosing Luxe Glow.